Terms & Conditions

Agreement

By placing an order, requesting a bespoke commission or using our services, you agree to these Terms & Conditions. Please read them carefully before purchasing.

“We”, “us” and “Astley” refer to Astley Home Interiors. “You” refers to the client or account holder.

Products and bespoke commissions

Our collection includes made-to-order and bespoke furniture crafted in our London atelier. Product images are representative; natural materials such as timber, leather and linen may vary in grain, tone and texture.

Bespoke commissions are made to your agreed specification. Once production has commenced, changes may not be possible and could incur additional charges.

Pricing and payment

All prices are shown in GBP and include VAT where applicable. Delivery charges are confirmed at checkout or in your written quotation.

Bespoke and made-to-order pieces typically require a 50% deposit to commence production, with the balance due before delivery unless otherwise agreed in writing.

We accept major credit and debit cards and bank transfer for trade accounts. Payment must be received in full before release of goods unless credit terms have been agreed.

Lead times

Lead times are estimates confirmed at order and vary by product, fabric and workshop schedule. We will keep you informed of any material delay. Time is not of the essence unless expressly agreed in writing.

Delivery

UK delivery is arranged by our white-glove two-person team. You are responsible for ensuring access to the delivery room. Please see our Shipping & Delivery page for full details.

Cancellations

Stocked items may be cancelled before dispatch. Bespoke and made-to-order commissions may be cancelled within 48 hours of order confirmation; after this period, deposits are non-refundable once materials have been ordered or work has begun.

Returns, refunds and warranty

Returns and refunds are governed by our Returns and Refund policies. All Astley frames are covered by our structural warranty — see our Warranty page for full terms.

Limitation of liability

We are responsible for loss or damage caused by our negligence or breach of contract. We are not liable for indirect or consequential loss. Nothing in these terms limits your statutory rights as a consumer.

Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.