Last updated: 23 June 2026
1. Overview & Product Classifications
At Astley Home Interiors, return, exchange, and refund rights depend on the nature of the furniture purchased under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
- Custom-Fabric Furniture (Made-to-Order): Sofas, armchairs, and upholstered bed frames produced in your selected fabric colour, weave, or texture.
- Ready-Design Furniture (Standard Stock): Dining tables, dining chairs, coffee/centre tables, console tables, sideboards, media units, and mattresses supplied in fixed manufacturer specifications.
2. Custom-Fabric Furniture (Sofas, Armchairs & Beds)
Because these pieces are upholstered specifically to your colour and fabric specifications, they are classified as bespoke/made-to-order goods under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. Consequently, they cannot be cancelled, returned, or refunded once manufacturing has started, unless found to be structurally defective or damaged on delivery.
You have a 48-hour cooling-off grace period from the moment your order is placed to cancel or modify your fabric choice free of charge. Once this window expires, fabric meterage is cut and workshop scheduling begins. Any cancellation after this point will result in retention of your 50% deposit to cover material and production commitments.
3. Ready-Design Furniture (Dining, Tables, Storage & Mattresses)
For non-customised furniture ordered via our website or over the phone, you are entitled to cancel and return your order within 7 calendar days from the date of delivery.
- Items must be in pristine, unused, and unassembled condition.
- Items must be returned with all original fittings and inside their original protective packaging.
- For hygiene reasons, mattresses cannot be returned once removed from their original sealed plastic wrapping, unless confirmed to have a manufacturing fault.
- You may arrange your own insured courier back to our Blackburn warehouse, or Astley Home Interiors can arrange a two-person collection. A standard transport collection fee (starting at £75, depending on item size and UK postcode) will be deducted from your final refund.
4. Damaged, Defective, or Incorrect Goods
All furniture must be inspected on the day of delivery by our white-glove two-person team. If an item arrives damaged, flawed, or in an incorrect finish, it must be noted on the delivery receipt and reported to us within 48 hours of delivery.
Email Astleyhomestore@gmail.com with your order invoice number, a description of the issue, and clear photographs/videos of the defect. If a genuine transit issue or manufacturing fault is validated, Astley Home Interiors will arrange a professional repair, supply replacement parts, or provide a complete replacement at no extra charge.
5. Failed Delivery & Access Constraints
Customers are responsible for ensuring that all ordered items fit through exterior gates, front doorways, hallways, stairwells, and entrance points into their chosen room.
If a delivery fails because an item cannot physically pass through your property's access points, custom-fabric items cannot be refunded. For ready-design items, the piece will be returned to our warehouse and refunded, minus original outbound delivery costs and a failed-delivery carriage charge.
6. How Refunds Are Processed
Once returned goods arrive at our warehouse, they undergo inspection within 3 to 5 business days. Approved refunds are credited to your original payment method (debit/credit card or bank transfer). Banks typically process the transfer within 5 to 10 working days following confirmation.