Last updated: 23 June 2026
Approved returns
When a return is approved under our Returns Policy, we will refund the purchase price of the item to your original payment method within 14 days of receiving the goods at our atelier or warehouse.
What we refund
Refunds typically include:
- The product purchase price for eligible returned items.
- Original standard UK delivery charge where the entire order is returned due to fault or our error.
What we do not refund
The following are generally non-refundable:
- Bespoke and made-to-order deposits once production has commenced.
- Fabric or material upgrades ordered specifically for your commission.
- International shipping, crating and customs charges unless the return is due to our error.
- Return collection fees for change-of-mind returns on eligible stocked items.
Partial refunds
If an item is returned in a condition that reduces its resale value, we may offer a partial refund. You will be notified before any deduction is made.
Cancellations before dispatch
If you cancel a stocked order before it leaves our atelier, a full refund will be issued within 5–7 working days. Bespoke cancellations are subject to our Terms & Conditions.
Chargebacks
If you have a concern about your order, please contact us first — we are committed to resolving issues fairly. Unwarranted chargebacks may delay resolution and affect future orders.